- Our return policy only applies to products purchased directly from our website.
- If purchased from a third-party vendor, please refer to their return and exchange policy.
- Items to be returned must be postmarked and sent back within 30 days of receipt. Unfortunately, we are unable to accept any product received after 30 days.
- Your product must be in its original, unused and unopened condition to be returned, unless there is a manufacturer defect.
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return/exchange shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within five (5) business days of receipt of the item, allowing for processing and inspection time.
- Please email firstname.lastname@example.org to initiate a request for a refund.
- You will receive a confirmation email when your account has been credited.
Steps to Returning or Exchanging Your Purchase
We strive to make returns and exchanges as quick and easy as possible for you. If you purchased a product or apparel through dolfinsenergy.com, please refer to the following guidelines.
- To return/exchange items, contact email@example.com with your name, order number, and reason for your return/exchange.
- Download and completely fill out our Returns and Exchanges Form, and include this information in your package.
- Please allow us 1-3 business days to process your return/exchange.
- Once your returned items are received, your new order will ship out within 2-3 days of our receipt (this applies only to items in stock).
- What to include in your package:
- Return and Exchange Form
- The original receipt and/or proof of purchase
- Most shipping for domestic orders is via FedEx. You may select between Ground, 2-day, 3-day (some areas), and Next Day Air. DOLFINS only utilizes the U.S. Postal Service for Military orders. A per-item shipping fee is quoted based on the weight of your order. International and Canadian orders are not permitted. We ship most orders within three (3) business days after the order has been placed. Orders are shipped Monday – Friday only.
- NOTE: We do not ship to P.O. boxes.
- The accepted methods of payment are credit card (i.e., Visa, MasterCard, American Express) and PayPal. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.